To request a refund, sign in to the user panel, open a support ticket, identify the order, and clearly state that you're requesting a refund. You can include the order name, status, and any necessary proof of payment to help verify the transaction. There's no need to submit duplicate tickets to make the same request.
The Terms of Service explain which orders are eligible for 14-day no-questions-asked refunds. This page makes no additional claims about refund timing, processing times, or payment channel rules. Check for replies in your original ticket. If more information is needed, add it to the same ticket so the order and conversation stay together.
Before sharing screenshots, cover passwords, subscription details, and anything unrelated to verifying the order. If you're also having connection or configuration issues, mention the affected platform and where the problem occurs. Clearly separate troubleshooting details from your refund request so a support question isn't mistaken for a refund application.
Open a Support Ticket →